Q: How do I add a medication to my inventory?
A: Tap the '+' button on the Home screen, enter the medication details including name, quantity, expiry date,
and other relevant information, then tap 'Save'.
Q: How do I set up medication reminders?
A: Go to the Rx tab, select a family member, add a medication to their prescription list, and configure the
schedule. You'll receive notifications at the specified times.
Q: What does the Premium subscription include?
A: Premium subscription includes unlimited medication storage, advanced reminder features, cloud backup and sync
across devices, priority support, and access to all future premium features.
Q: How do I cancel my subscription?
A: Go to Profile > Subscription and tap 'Cancel Subscription'. Your subscription will remain active until the
end of the current billing period.
Q: Can I track medications for multiple family members?
A: Yes! The Rx feature allows you to create profiles for family members and manage their prescriptions
separately. This is a Premium feature.
Q: What happens when a medication is about to expire?
A: Pharma Pal will notify you when medications are approaching their expiry date. Medications expiring within 30
days will be highlighted in yellow, and expired medications will be shown in red.
Q: Is my data secure?
A: Yes, we take your privacy seriously. All data is encrypted and stored securely. Please read our
Privacy Policy for more details.
Q: Can I use Pharma Pal offline?
A: Yes, you can view and manage your medications offline. However, cloud sync and backup require an internet
connection.
Q: How do I sync my data across devices?
A: Your data syncs automatically across devices through Google when you log in with the same account. Premium
subscription status also syncs across platforms.
Q: What should I do if I forget my password?
A: If you signed up with email, use the "Forgot Password" option on the login screen. If you signed in with
Google or Apple, use their respective account recovery methods.
Q: Does Pharma Pal provide medical advice?
A: No, Pharma Pal is a medication tracking and reminder tool only. It does not provide medical advice,
diagnosis, or treatment. Always consult your healthcare provider for medical questions.
Q: Can I use Pharma Pal without an internet connection?
A: Yes! Pharma Pal supports offline mode, allowing you to add, edit, and manage your medications even when you
don't have internet access. All your changes are stored locally on your device and will automatically sync to
the cloud when your connection is restored. You'll see an indicator at the top of the app showing your
connection status and how many pending changes are waiting to sync.
Q: What happens to my data if I make changes while offline?
A: All changes made while offline are safely stored on your device. When you regain internet connectivity, the
app automatically synchronizes all pending changes to our secure cloud servers. The app will retry failed sync
operations up to 3 times to ensure your data is properly saved. You can continue using the app normally while
offline - your data will sync in the background once connectivity is restored.
Q: How do I know if my offline changes have been synced?
A: The app displays an indicator at the top of the screen showing your connection status:
• When offline:
"Offline - Changes will sync when connection is restored"
• When syncing: "Syncing X pending changes..."
•
When online and synced: The indicator disappears
You can also check by ensuring you have an active internet
connection and waiting a few moments for the sync to complete.
Q: How do I delete my account and all my data?
A: You can delete your account in two ways:
1. In-App: Go to Profile → Settings → Delete Account (in the 'In Your Own Responsibility' section)
2. By Email: Send a deletion request to
privacy@pharmapal.com
with your account email address
All your data will be permanently deleted within 30 days of your request.
Q: Where can I find the Terms of Use (EULA)?
